TikTok Shoppertainment: Opportunities and Brand Risks
TikTok’s “shoppertainment” model, where entertainment blends with commerce, has made livestreaming an engine for sales. According to Retail Asia, livestream selling has driven a significant uplift during mega-sale periods in Southeast Asia.
However, the platform’s casual, fast-paced environment, designed to convert quickly, contrasts with the carefully crafted world luxury brands inhabit. While TikTok’s immediacy and promotional tone are well-suited for mass engagement, this dynamic raises questions for brands relying on exclusivity and narrative control to preserve prestige.
Can Premium Brands Use TikTok Livestreaming Without Losing Prestige?
A 2024 study published in Quantitative Economics and Management Studies surveyed 204 TikTok users aged 17–50 in Bali. It confirmed that livestreaming significantly increases purchase intent, brand awareness, and price-value perception, especially among Gen Z audiences.
This presents a clear opportunity: livestreaming can enhance brand visibility and appeal to Gen Z, a key growth audience for luxury brands. However, it also poses a real risk if luxury positioning is compromised by the fast-paced, price-sensitive environment that defines TikTok Shop.
Some brands have already begun to explore the space cautiously:
- TikTok Shop offers authenticated, used luxury items like Chanel and Louis Vuitton through verified resellers (Vogue Business).
- Coach and Michael Kors have experimented with capsule collections sold via live formats, leveraging stylists and creators to maintain narrative control.
Why Livestreaming May Be Risky for Premium Positioning
1. Brand Image Dilution
TikTok’s urgency-driven and discount-focused livestream culture contrasts with the exclusivity that luxury thrives on.
2. Loss of Narrative Control
Selling through third-party livestreamers increases the risk of inconsistent messaging and dilution of brand values.
3. Perception Drift
Premium consumers may perceive TikTok live selling as too accessible, undermining the aspiration factor essential to luxury.
4. What Premium Brands Should Do Instead
For brands that want to remain aspirational while still connecting with TikTok’s massive audience, there are more innovative paths forward:
5. Creator-Led Storytelling Without the Hard Sell
Collaborate with lifestyle tastemakers to showcase products through everyday inspiration style diaries, daily rituals, or career milestones tied to brand moments.
6. Exclusive Behind-the-Scenes Access
Reveal atelier craftsmanship, runway preparation, or archival stories. Content that deepens appreciation builds emotional connection without reducing perceived value.
7. Trend Participation Without Transaction
Join TikTok trends in subtle ways. Use a popular audio track for a style reveal, or participate in transitions that showcase your brand aesthetic. Think Burberry’s classic trench or Bottega’s signature pouch.
8. Time-Gated Drops and Private Links
Instead of mass-selling, launch limited styling sessions, curated capsules, or TikTok-only lookbooks with QR code access to a gated e-commerce experience.
Be Present, But Be Premium
TikTok liveselling is undeniably effective but not universally appropriate. Presence doesn’t mean participating in every trend for premium and luxury brands. Instead, adapt your brand storytelling to align with TikTok’s energy without surrendering the exclusivity that sets you apart.
If you’re a premium brand looking to engage Gen Z without diluting your equity, choose engagement formats that reinforce your values, not just your sales.